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Perth ITIL Workshops


Fri 19 Apr 2013, 8:30am–5:00pm

Where: QV1 Building, 250 St Georges Terrace, Perth CBD

Restrictions: All Ages

Ticket Information:

  • General Admission: $690.00
  • Additional fees may apply

Listed by: steven22

This one-day workshop will walk participants through three practical approaches to developing categories and classifying IT service management data.
Useful for:
- Development of a service catalogue framework
- ITSM tool selection
- Incident management process design
- Problem management process design
- Request management
- Knowledge management