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Delivering Projects In Critical Business Environments

When:

Tue 16 Feb 2016, 4:00pm–6:00pm

Where: ANZ Centre, 833 Collins Street, Docklands, Victoria

Restrictions: All Ages Licensed

Listed by: vic_chapter

What if you were asked to change the tyres on a car travelling down a freeway at 100 kph without stopping?

This is how the challenge of project delivery often appears where service availability and performance are absolutely critical. This requirement is increasingly common as complexity and interdependencies in the operating environment increase. It is perhaps at its most extreme in aerospace, defence, police and emergency services but is also demanded in banking, transport, infrastructure operation and service industries generally.

Common issues include:
- The need for whole-of-life perspectives, interoperability and dealing with legacy systems
- Appropriate supplier and vendor selection, contracting and management
- Cost control particularly where there is novel funding arrangements such as PPPs
- Dealing with diverse stakeholders and management of scope creep
- The cut-over challenges in a live environment

and all this before the usual organisational issues such as project governance and delivering on the original business case!

The forum will look at case studies followed by a panel discussion that includes suppliers, of two high profile ICT projects to draw out some lessons and key factors for successful implementation in this risky situation.

Saving Time, Saving Lives – Victorian 000 Telephony Upgrade - ESTA

Janet Rowe Manager of Contracts and Procurement will provide insight into developing RFT documentation to accommodate a project aimed at replacing operationally critical infrastructure that supports the dispatch system for the states' police, fire and ambulance services.

Alan Connelly, Program Manager, Infrastructure and Systems, will guide us through how he used the contract to deliver the project of replacing the 000 telephony system without losing a single call.

Together the presentations will outline the aspects crucial to the projects delivery particularly the importance of starting with a clear end in mind, selecting the right partners and suppliers, engaging with the key players and management risks along the way.

Gamechanging Communications at CFA - the introduction of the Regional Radio Dispatch System (RRDS) - Country Fire Authority

Glen Cumming, Contracts and Finance Manager, Regional Radio Dispatch Service, will explain how the introduction of new technology forever changed CFA operational communications in regional Victoria and the impact it has had on CFA volunteers. The challenges and successes of the project will be outlined together with the lessons for future projects.

Discussion Panel
The presenters will be joined by representatives from NEC and Telstra, the project partners to ESTA and CFA respectively. The panel will further explore implementation issues in a dialogue with forum participants.