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De-escalation Techniques

When:

Wed 29 Nov 2017, 9:00am–4:00pm

Where: Workzone Building, 1 Nash Street, Perth CBD, Western Australia

Restrictions: All Ages

Website:

Listed by: InYourHead

This course is designed to assist service providers and front-line staff to respond appropriately to threatening, violent, aggressive and other unexpected or inappropriate behaviour. Most people who deal with the general public will on occasion face a difficult or potentially dangerous situation. How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

Providing practical response strategies, this course looks at the four step SAFE de-escalation process:

Situation
Assess
Facilitate
Evaluate

For more information please check out our webpage.