Service Level Agreements Masterclass

This masterclass is particularly suitable for those wishing to develop SLAs for any support service. Thus, developing Service Level Agreements has become a key component in the drive to ensure that your support services are properly and effectively delivered. It has been specifically designed to equip you with the skills required to effectively manage your Service Level Agreements through mitigating risks and challenges involved in SLAs, structuring and drafting the agreement as well as establishing and measuring key performance indicators in your SLAs. This masterclass consists of pragmatic methods that includes numerous interactive exercises and a case study designed to assist you in determining the best and most effective SLA techniques for your organisation. You will discover how to build a comprehensive and solid business framework for establishing a SLA. This hands-on masterclass sets out to provide a sound, practical guide to establishing and managing the ongoing SLA, allowing the participant to work step by step through the processes.