AFCA's Financial Fairness Roadshow

Have you got a problem with a financial product or service? Are you unsure if and how to pursue your complaint? Are you of the one in two Australians who have a concern with a financial firm but don’t actually lodge a complaint? Rest assured, help is on its way.

The Australian Financial Complaints Authority (AFCA) has hit the road and is set to offer free Financial Fairness Checks and introduce Australians to its free, fair and independent financial dispute resolution services.

AFCA is the one-stop-shop for consumers and small businesses with complaints about financial firms, including banks, credit and insurance organisations, investments, financial advice and superannuation.

Offering face-to-face financial complaint guidance for the first time since its November 2018 launch, AFCA will help to demystify financial complaint illegibility and the lodgement process, with financial complaints experts on hand to work through a financial complaint checklist with locals and learn more about the financial issues they face.

For more information on the AFCA Financial Fairness Roadshow, or for free, fair and independent help with financial complaints, visit AFCA Roadshow website.

For spokesperson interviews or to get media coverage of one of AFCA’s Financial Fairness Roadshow activations, please contact Gwen O’Dea: gwen@think-hq.com.au, 0424 971 544.