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Ticket Purchase Terms & Conditions

Eventfinda Ticket Purchase Terms & Conditions of Sale

Any ticket issued is subject to the following conditions and may be revoked by the issuer, proprietor of the venue and/or organiser of the event for breach of any of the specified conditions. Eventfinda may change or amend these Terms & Conditions of Sale at any time.


Eventfinda Pty Ltd (“Eventfinda”) sells tickets as an agent on behalf of event promoters, venues, artists and other event organisers (“Promoter”). Any representations made by the Promoter regarding the event at any time and any associated complaints or claims are the responsibility of the Promoter and not Eventfinda Pty Ltd. The Promoter sets ticket prices.

Your ticket

You can print your ticket(s) immediately upon confirmation of your credit card authorisation by clicking the Download & Print Ticket button. A confirmation email which contains a PDF of your ticket is sent to the email address you provided during the ticket purchasing process, from which you can print your ticket(s). You can also print your ticket(s) from your Eventfinda profile at My Eventfinda > Tickets.

Look after your ticket(s) as you would cash. It must be presented in order to gain admittance to the event. The code on the ticket uniquely identifies this ticket and the purchaser, and can be redeemed only once. Multiple copies of this ticket will not allow multiple entries. In the event that multiple copies of this code are presented at the event, the Promoter may refuse entry to all ticket holders presenting tickets with this code.

When presenting concession tickets or entering events with an age restriction in place, appropriate identification must be shown. If suitable identification is not presented, you may be refused admittance to the event.

All ticket prices are shown in AU Dollars and include GST where applicable. Eventfinder Australia Pty Ltd accepts Visa, Mastercard and American Express only.

Postponements, cancellations & refunds

Tickets cannot be refunded, exchanged or cancelled once issued except in accordance with the applicable laws of Australia.

In the event of a cancellation, the purchase will be refunded directly to the credit card used for the original purchase. In the event of a postponement, purchased tickets for the original date will be valid for the new date unless otherwise notified. Purchasers have the option to seek a refund for the value of the purchased ticket(s) for a postponed event by contacting Eventfinda prior to the replacement date for the postponed show here. In the event that a Promoter authorises ticket refunds for a postponed event, they will be issued only to the original credit card used for the purchase.

Purchase from unauthorised sources

Tickets are sold on behalf of the Promoter by Eventfinda. Do not purchase tickets from any source other than the Eventfinda website at Tickets purchased from any other source may be unauthorised copies and may be refused admittance to the event.

Ticket limits

Ticket purchases are limited to a total of 20 tickets per transaction. If you need to purchase more than 20 tickets for an event, you will have to purchase in a separate transaction. This policy is meant to restrict unfair purchasing practices.

Changes in program

The Promoter reserves the right to withdraw, replace, add or substitute artists or performers without notice.

Recording / audiotaping events

Cameras and video recorders, audiotape recorders and other types of recording devices may be prohibited at the event.

Refusal of admission or ejection for objectionable behaviour

The Promoter or venue reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose behaviour does not comply with the rules and regulations set forth by the venue and/or Promoter.

Credit card problems

Eventfinda’s ticketing system is an e-ticket system with an immediate exchange of information between us and your bank via DPS. Occasionally, your bank may not authorise a transaction, based on your account status or your card not being enabled for online purchases. In these instances, it is your bank denying your card, not Eventfinda, so please contact your bank for a resolution.

Where a ticket is purchased by credit card and a chargeback is subsequently issued, you will be liable for and will be invoiced for both the full transaction value and a reasonable chargeback management fee.


If you use Eventfinda’s donation feature to make an online donation (“Donation”) with your ticket purchase, you authorise Eventfinda to accept and process the Donation on your behalf, hold the funds received from the Donation into Eventfinda’s trust account, and remit the Donation to one of the verified Deductible Gift Recipient (DGR) endorsed organisations who has partnered with Eventfinda to receive Donations, as displayed on the Eventfinda website (and as updated from time to time) (“Charities”). Eventfinda may remit the Donation to any of the Charities, in its sole discretion. Donations made each month are paid out to the relevant Charity between the 20th and 25th day of the month following receipt of the donation by Eventfinda, or as otherwise agreed between Eventfinda and the Charity. We will email you a Donation receipt with your ticket.

Privacy & Terms of Service Policies

Eventfinda’s Privacy Policy can be viewed here.

Eventfinda’s Terms of Service can be viewed here.